Privacy Policy

We, Axiom Hospitality Limited (trading as Scoff & Banter) take the privacy of Scoff & Banter customers and website users seriously. We want you to know what information we obtain about you through any channels, including our website, and what we then do with that information. By submitting personal information to us, you consent to our collection and use of such information as described in this privacy policy. 

 

Information is collected from you to make it easier and more rewarding for you to use our services. By knowing customer preferences, we can tailor our services and special offerings to provide superior levels of convenience. Depending on the service you are accessing, you could be asked at various times to provide information such as your name, email address or information about what you like and do not like. On other occasions when we offer items for purchase online, we may request your credit card number to conclude the transaction or your mailing address to insure proper delivery. Consistent with the Federal Children's Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from children. 

 

This Privacy Policy describes how the Axiom Hospitality Limited (trading as Scoff & Banter)  and its Affiliates and Subsidiaries (“we” or “us”) collects, uses, consults or otherwise processes an individual’s Personal Data. 

 

This Privacy Policy applies globally, but depending on where you live some specific provisions of this Privacy Policy may not apply to you. 

 

*Axiom Hospitality Limited is the administration company of Scoff & Banter. Registered Office: 53 Upper Street, London, England, N1 0UY. Registered in England and Wales No: [12800757].

 

We are committed to protecting the privacy of our users and customers. 

 

This Privacy Policy is intended to inform you how we gather, define, and use Personal Data that you provide to us when using our websites and mobile applications or when relying on our hospitality services. Please take a moment to read this Privacy Policy carefully. Please note that if you plan to submit someone else’s Personal Data to us, for instance when making a booking on their behalf, you may only provide us with that person’s details with their consent and after they have been given access to information about how we will use their details, including the purposes set out in this Privacy Policy. 

 

This policy includes a description of your data protection rights, including a right to object to some of the processing activities we carry out. Please note that your rights as a data subject may vary depending upon where you live. 

 

EU Privacy Law requires us to be specific about our reasons and legal grounds for using your Personal Data. Accordingly, for the purposes of EU Privacy Law only, the information below describes the types of data we process, where we get your data from, the grounds we rely on to carry out the processing, and who we may share your data with. Except for the “Processed Data Categories” sections set out in the information below, nothing is intended to bind us in respect of our non-EU users. 

 

What information we collect 

When you visit our website, we recognise only the IP Internet address of your computer. This information does not identify you personally and you remain anonymous unless you choose to provide information that personally identifies you. However, in order to provide users and consumers with a range of services, we may need to collect personal information from you on our website. Depending on which service you are accessing, you could be asked to provide information such as name, telephone number, postal address, email address, information about what you like and do not like, and credit card details. 

 

Cookies 

Like many other commercial websites, our website may employ a standard technology called a 'cookie' to collect information about how our website is used. A cookie is a small data file that a website can send to and leave on a visitor's PC hard drive to keep records of visits to the site. On their own, cookies do not contain or reveal any personal information. This information may be linked to the data stored in the cookies by turning them off in your web browser. However, without accepting a cookie, you cannot access the pages on this website. 

 

How is information used? 

The information you provide to us is used to enable you to make your reservation and for administration in relation to your booking.  

 

Where does the information go? 

As Axiom Hospitality is part of a group of companies operating world-wide we may from time to time need to transfer your data to other offices within our group, which may be located in countries within the EU or outside (such as the United States). Such offices may be located in countries that do not afford statutory protections for personal information equivalent to those within the EU. Nevertheless, we will, at all times, endeavour to protect your personal information held within the Scoff & Banter group of companies, regardless of whether it is held by group companies inside or outside the EU. This will be done by using commercially reasonable security measures on all disclosures and by putting in place contractual limitations on the uses, which authorised third parties, can make of the personal data disclosed to them. If you do not want to receive e-mail offers from our group companies or Scoff & Banter, you will be able to unsubscribe on the emails we send you. 

 

How is your personal data shared with third parties? 

We only share or disclose information as described herein, including with Third Parties. 

 

Your Personal Data will also be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law or if required for the legal protection of the Controller(s) legitimate interests in compliance with applicable laws. In addition, we may share your Personal Data and other information with a successor to all or part of our business, where this is in our legitimate interests in facilitating a business sale and in this context our business interests prevail over yours. For example, if parts of our business or assets are sold, we may disclose user information as part of that transaction, subject to applicable law. 

 

Security measures 

Appropriate technical and organizational measures are implemented in order to ensure an appropriate level of security of your Personal Data, including but not limited to encryption techniques, physical and IT system access controls, obligations of confidentiality, etc. 

 

In the event Personal Data is compromised as a result of a Personal Data Breach we will make the necessary notifications, as required under applicable laws. 

 

Newsletters and marketing communications 

If you have explicitly consented to receive our newsletters or marketing communications. We may, from time to time, contact you with information about our services and latest offers and process your Personal Data for this purpose. 

 

If you no longer want to receive our newsletters or marketing communications, you can unsubscribe from our marketing emails by clicking on the unsubscribe link in the emails sent to you. 

 

Processed data categories 

 

Email address, First name, Last name 

 

Source of data 

 

Directly from you when subscribing to our newsletter or later when visiting the subscription page

 

Ground for processing 

 

Ad hoc consent obtained during the subscription to our newsletter 

 

Recipients of data 

 

Other Axiom Hotels London entities involved

 

IT service providers 

 

Email communications service provider 

 

Newsletters and marketing communications analytics 

 

In the context of our newsletters and marketing communications, we may also process and collect your Personal Data, and notably whether you have opened and interacted with one of our communications, for analytical purposes in order to measure the click-through rate and improve the content of our newsletters and marketing communications. 

 

Processed data categories 

 

Email address, Email clicking behavior, Email opening behavior, First name / Last name 

 

Source of data 

 

From our email analytics service provider 

 

Ground for processing 

 

It is in Axiom Hospitality Limited legitimate interest as a business to understand the click-through rate of its emails in order to determine whether improvements are needed. In this context, Axiom Hospitality Limited business interests prevail over yours. 

 

Recipients of data 

 

Other Axiom Hotels London entities involved

 

IT service providers 

 

Email analytics service provider 

 

International data transfers 

If you are in the European Economic Area (EEA), the data that we collect from you as described in this Privacy Policy may be transferred to and stored at a destination outside the EEA, including for the purposes of processing that data by selected Processors, in order to facilitate the business of Axiom Hospitality Limited. Countries outside the EEA may not have laws which provide the same level of protection to your Personal Data as laws within the EEA. Where this is the case we will put in place appropriate safeguards to ensure that such transfers comply with EU Privacy Law, either by putting in place Standard Contractual Clauses approved by the European Commission as ensuring an adequate protection or by ensuring that the transfer is done to an organization that complies with Privacy Shield in case the transfer is made to the United States of America. 

 

In this respect, please note that Axiom Hospitality Limited adheres to the E.U.-U.S. and Swiss-U.S. Privacy Shield Framework. In compliance with the E.U.-U.S. and Swiss-U.S. Privacy Shield Principles, Axiom Hospitality Limited commits to resolve complaints about your privacy and our collection or use of your Personal Data. 

 

Axiom Hospitality Limited has further committed to refer unresolved privacy complaints under the E.U.-U.S. and Swiss-U.S. Privacy Shields to the American Arbitration Association, http://go.adr.org/privacyshield.html. Finally, in certain limited circumstances and as a last resort, it may be possible for individuals to invoke binding arbitration before the Privacy Shield Panel to be created by the U.S. Department of Commerce and the European Commission. 

 

Please note that if you are not a European Union or Switzerland resident, then Privacy Shield requirements regarding the handling of complaints may not apply to you and Privacy Shield enforcement mechanisms may not be available to you. 

 

How long will we keep your personal data? 

We retain your Personal Data for as long as is required to fulfil the activities set out in this Privacy Policy, for as long as otherwise communicated to you or for as long as is permitted by applicable law. For example, we may retain your Personal Data if it is reasonably necessary to comply with any legal obligations, meet any regulatory requirements, resolve any disputes or litigation, or as otherwise needed to enforce this Privacy Policy and prevent fraud and abuse. 

 

To determine the appropriate retention period for the information we collect from you, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of the data, the purposes for which we process the Personal Data, and whether we can achieve those purposes through other means, and the applicable legal requirements. 

 

What rules apply to children? 

We do not knowingly collect or solicit Personal Data from anyone under the age of 18 or knowingly allow such persons to book a room in one of our hotels. 

 

In the event we learn that we have collected Personal Data from a child under the age of 18 without verification of parental consent, steps will be taken promptly to remove that information. 

 

Does this privacy policy apply to third party websites? 

If you click on a link to a Third Party website, you will be taken to a website we do not control and our Privacy Policy will no longer be in effect. Your browsing and interaction on any other website is subject to the terms of use and privacy and other policies of such Third Party website. Read the privacy policies of other websites carefully. We are not responsible or liable for the information or content on such Third Party websites. 

 

Acceptance of terms 

By visiting our website, you agree to our Privacy Policy. We may also change the Policy from time to time and post the changed wording on this page of our website. If we post changes and you continue to use the web site, you will be deemed to have agreed to the changes.  

 

What Happens If We Make Modifications to This Policy? 

 

We reserve the right to modify and update this Privacy Policy from time to time. We will bring these changes to your attention should they be indicative of a fundamental change to the processing or be relevant to the nature of the processing or be relevant to you and impact your data protection rights. 

 

Social media and online reviews 

We may process your Personal Data obtained through social media platforms (including Facebook, Instagram, LinkedIn and Twitter) or online reviews (including TripAdvisor) concerning our Axiom Hotels London brands for the purposes of (i) addressing your questions or complaints; (ii) monitoring our online reputation; and (iii) improving our services and identifying opportunities on which we can focus. 

 

Some of our social media pages allow users to submit their own content. Please remember that any content submitted to one of our social media pages can be viewed by the public, and you should be cautious about providing certain personal information (e.g., financial information or address details) via these platforms. We are not responsible for any actions taken by other individuals if you post personal information on one of our social media platforms (e.g., Facebook or Instagram). Please also refer to the respective privacy and cookie policies of the social media platforms you are using. 

 

Processed data categories 

 

Any Personal Data you may decide to share with us or published on social media or in other online reviews about us 

 

Source of data                 

 

Directly from you through publicly accessible social media pages, online booking channels or other (review) websites 

 

From our online reputation monitoring service provider 

 

Ground for processing 

 

It is in Axiom Hospitality Limited legitimate interest as a business to understand its guests’ preferences and consumption habits. In this context, Axiom Hospitality Limited business interests prevail over yours. 

 

Recipients of data 

 

Other Axiom Hotels London entities involved 

 

Online reputation monitoring service provider 

 

Social media contests 

From time to time, we may organize a contest on one of our social media pages. If you choose to participate in such contest, we will process your Personal Data for the purpose of organizing and managing the social media contest and picking the winner(s). 

 

Processed data categories 

 

This depends on the data fields in the contest concerned, but almost always includes the following categories of data: 

 

Address, Email address, First name / Last name, Telephone number 

 

Source of data 

 

Directly from you through our social media pages 

 

Ground for processing 

 

Processing is necessary to take steps to enter into and perform a contract as you accept the terms and conditions of the contest. 

 

Recipients of data 

 

Other Axiom Hotels London entities involved 

 

IT service provider 

 

Website forms 

Should you have a particular query or feedback, including the exercise of one of your rights under the GDPR, you may contact us through the contact forms available on our website(s). In such context, we may process your Personal Data for the purposes of handling and providing an answer to your query or request or to follow up on your feedback. We also provide other forms on our websites which may assist you in requesting a particular service from us. 

 

The information below describes the types of data we process for these purposes, where we get your data from, the ground we rely on to carry out the processing, and who we may share your data with. 

 

Processed data categories 

 

Email address, First name / Last name, Telephone number, and any other data you may decide to share with us in open comment boxes. 

 

Source of data 

 

Directly from you through the form 

 

Ground for processing 

 

Ad hoc consent obtained through the contact form 

 

Recipients of data 

 

Other Axiom Hotels London entities involved 

 

IT service providers 

 

How to contact us

You can write us at:

Axiom Hospitality Limited is the administration company of Steak & Lobster.

Registered Office: 53 Upper Street, London, England, N1 0UY

Registered in England and Wales No: [12800757].